Different roadside situations require different equipment and handling. These service
sections explain what to request, what information to provide, and when each towing option makes sense.
Emergency Towing
Emergency towing is for vehicles that cannot remain safely where they are. Common calls include mechanical
breakdowns, overheating, electrical failures, damaged wheels, and vehicles that will not start after
roadside troubleshooting.
When calling, share a nearby address, landmark, intersection, or highway direction; whether the vehicle is
in traffic; and where it needs to go.
Light-Duty Car and Truck Towing
Light-duty towing covers most passenger cars, crossovers, SUVs, vans, and pickup trucks. The correct towing
approach depends on drivetrain, ground clearance, vehicle condition, and manufacturer guidance.
Provide the year, make, model, and condition so suitable equipment can be considered before dispatch.
Flatbed Towing and Vehicle Transport
Flatbed transport keeps the vehicle fully supported during travel and is often preferred for
all-wheel-drive vehicles, low-clearance cars, classics, specialty vehicles, and vehicles with substantial
wheel or suspension damage.
It is also useful for planned moves between a home, repair facility, dealership, storage location, or
buyer.
Accident Recovery
Collision-damaged vehicles may have locked wheels, leaking fluids, deployed airbags, broken suspension, or
loose body panels. Recovery planning considers the vehicle’s position, scene safety, loading condition, and
destination.
After emergency personnel clear the scene, confirm whether the vehicle should go to a body shop, repair
facility, storage yard, or another approved location.
Winch-Out and Vehicle Recovery
A winch-out may help when a vehicle is stuck in snow, mud, a ditch, a soft shoulder, or another position
where it cannot regain traction. Recovery difficulty depends on access, slope, distance from a stable
surface, and vehicle damage.
Describe the surroundings carefully and send photos when requested; some recoveries require specialized
equipment beyond a routine roadside pull.
Roadside Assistance
Not every disabled vehicle needs a tow. Depending on the situation, roadside help may address a dead
battery, flat tire, lockout, or empty fuel tank. If the vehicle still cannot be operated safely, towing can
be arranged.
Tell the dispatcher what happened and what troubleshooting has already been attempted to avoid unnecessary
delay.
Motorcycle Towing
Motorcycles require secure loading points and careful stabilization to prevent movement during transport.
Share the motorcycle type, condition, pickup surface, and whether steering or wheels are locked.
Scheduled motorcycle transport is available for repair visits, purchases, storage moves, and non-running
bikes as well as roadside breakdowns.
Commercial and Fleet Towing
Local businesses need predictable help when a work vehicle breaks down or must move between facilities.
Service planning can include destination instructions, vehicle contacts, authorization requirements, and
repair-shop coordination.
Fleet managers can use the quote form for non-urgent moves or call directly when a disabled light-duty
vehicle is interrupting operations.